Refunds
Your first call is guaranteed, and prepaid spots are refundable for 14 days.
First-call guarantee
If your first HurdleCalls call isn't what you hoped for, email admin@hurdlecalls.com within 7 days of that call and we refund it in full, no questions asked. This applies once per person, to the first call you attend.
Prepaid spots
You can buy spots ahead of time. Unused prepaid spots are refundable within 14 days of buying them; after that they are not refundable, but they never expire and stay in your account for future calls. Credits bought before our per-call pricing work the same way: each one covers one Standard spot, with no expiry.
Cancelled calls and bookings
If we cancel a call or your booking, the spot goes back to your account automatically. You can also cancel your own booking up to 24 hours before the call and get the spot back.
After a call starts
Apart from the first-call guarantee, a spot can't be refunded once the call has started, whether or not you attended. You can still watch the replay for the period that comes with your spot (90 days for Standard).
How refunds are paid
Refunds go back to your original payment method through Stripe, usually within 5 to 10 business days.
Removal for misconduct
If we remove someone from a call or close an account for breaking the terms, spots already used aren't refunded.
Chargebacks
Please contact us before disputing a charge with your bank; we can usually resolve it faster. Accounts with an open chargeback may be paused while it's reviewed.
Questions
Refunds are issued by Hurdle Calls LLC, 146 S. Main St., Rochester, MI 48307. Write to admin@hurdlecalls.com. See also our terms and privacy policy.